Book a Visit Now!

During the visit, you will be able to experience a class, speak to the instructors and staff members, obtain more program information and discuss the funding options available for your education. We will send you information by email.
Click Here To
Book A Tour


Customer Service & Information Clerk

Industry Overview

The Customer Service & Information Clerk diploma program at Academy of Learning College Bay/Bloor Campus prepares students for the demanding and fast-paced world of customer service. In just 23 weeks, you’ll acquire all of the skills and hands-on experience you need to start your career and get on the road to personal and financial independence.
Contact us today for more information and find out if a career as a Customer Service & Information Clerk is right for you. Our career consultants will go over your career goals and show you the financial assistance options that are right for you!  Call today; start tomorrow!

Duties & Responsibilities

Depending on the place of employment, customer service and information clerks can undertake a number of tasks. Among other duties, they may be required to:
  • Respond to telephone and in-person complaints and inquiries.
  • Provide information regarding an organization’s goods, services and policies.
  • Enter orders, verify shipment and send out invoices.
  • Trace orders from intake to shipment and troubleshoot delays and problems.
  • Receive payments and process information required for the provision of services.
  • Respond to emergencies and investigate complaints
  • And much more!
If you love working with people and enjoy the camaraderie of a team environment, a Customer Service and Information diploma from Academy of Learning College Bay/Bloor Campus may be the perfect fit for you!  Contact us today for more information. With classes starting weekly, you can be job-ready sooner than you imagined!

Skills & Attributes

A Customer Service and Information Clerk diploma from Academy of Learning College Bay/Bloor Campus lets employers know that you have the skills required to do your job with confidence and professionalism. Some of the personal attributes that potential employers look for include:
  • Good verbal and reading skills 
  • Accuracy and good keyboarding skills
  • A warm and friendly personality 
  • A pleasant telephone manner 
  • Organized and able to multi-task
  • Ability to work in a team as  well as on your own
  • And many more!
Give us a call to learn more about a challenging yet rewarding career in customer service. A new direction starts today!

Career Opportunities

Friendly and professional Customer Service and Information Clerks are required in all businesses and industries. This means more career opportunities for those with the skills and qualifications acquired through our diploma program. Among the career opportunities you’ll qualify for include:
  • Accounts information clerk
  • Call centre agent
  • Complaints clerk 
  • Courtesy desk clerk
  • Hospital information clerk
  • Lost-and-found clerk
  • Order desk agent
  • And many more!
Contact us for more information.

Job Readiness in 23 Weeks!

In only 23 weeks, you could be on your way to a whole new career as a Customer Service & Information Clerk. We’ll help you find a financial assistance solution that works for you, and the practicum component of our diploma will ensure you get the marketable Canadian work experience that employers are looking for.
Contact us today